We believe every person should get the Genentech medicine they have been prescribed, and we offer programs to make that happen, regardless of health insurance coverage.
For people who need help understanding health insurance coverage and costs related to Genentech medicine, contact Genentech Access Solutions
For people who do not have health insurance coverage or who have concerns about the cost of their Genentech medicine and meet eligibility criteria, contact the Genentech Patient Foundation
For people who have health insurance and can’t afford their Genentech medicine, explore Affordability Options that may be available
For people who want information and resources about a diagnosis and treatment with a Genentech medicine, request Genentech Patient Education and Treatment Resources
Genentech Access Solutions
Access and reimbursement support to assist your patients after a Genentech medicine is prescribed.
We can help with:
- Coverage: Help understanding benefits and coverage, such as benefits investigations and prior authorization resources
- Reimbursement: Sample coding information and resources for denials and appeals
- Distribution: A list of authorized distributors and specialty pharmacies
- Enrollment: Submit Genentech Access Solutions forms and request support for your patients and your practice
For assistance, call (877) GENENTECH/(877) 436-3683, 6 a.m.-5 p.m. PT, Monday through Friday.
Genentech Patient Foundation
The Genentech Patient Foundation offers free Genentech medications to people who meet income guidelines and:
- Who don’t have health insurance
- Whose treatment is not covered by health insurance
- Whose treatment is covered by health insurance and have a out-of-pocket maximum that is more than 7.5% of their household income
For more information and to request help, visit GenentechPatientFoundation.com.
To be eligible for free Genentech medicine from the Genentech Patient Foundation, insured patients who have coverage for their medicine should try to pursue other forms of financial assistance, if available, and meet certain income requirements. Uninsured patients and insured patients without coverage for their medicine must meet a different set of income requirements.
This program is intended to help patients who live in the United States and who are being treated by a US-licensed physician. We do not collect or require citizenship information.
Patients whose health insurance plan or employer requires them to go through a third-party Alternative Funding Program (AFP) and apply to the Genentech Patient Foundation as a condition of, requirement for, or prerequisite to coverage of a Genentech medicine will not be eligible for assistance from the Genentech Patient Foundation. AFPs may pose potential risks to patients by interfering with their receiving timely treatment and burdening patients with undue stress when trying to access prescribed medicines.
Genentech reserves the right to modify or discontinue the program at any time and to verify the accuracy of the information submited.
Affordability Options
If your patients have financial concerns related to their Genentech medicine, we may be able to help.
Genentech co-pay programs provide financial assistance to eligible commercially insured patients to help with their co-pays, co-insurance or other out-of-pocket costs.*
Genentech Access Solutions can also refer patients to independent co-pay assistance foundations for eligible publicly or commercially insured patients that have difficulty paying for their co-pay, co-insurance or other out-of-pocket costs. These charitable organizations often refer patients to a foundation supporting their diagnosis.†
To learn more, call (877) GENENTECH/(877) 436-3683, 6 a.m.-5 p.m. PT, Monday through Friday.
*See full terms and conditions and learn more at each Genentech medicine’s website.
†Independent co-pay assistance foundations have their own rules for eligibility. Genentech has no involvement or influence in independent foundation decision-making or eligibility criteria and does not know if a foundation will be able to help your patient. We can only refer your patient to a foundation that supports their disease state. Genentech does not endorse or show preference for any particular foundation. The foundations to which we refer your patient may not be the only ones that might be able to help.
Genentech Patient Education and Treatment Resources
We offer information and resources for people who would like to learn more about their Genentech medicines.
- Genentech Patient Resource Center: Resource Specialists are available to answer questions from patients and providers about Genentech medicines and support
- In-person patient education: Trained Genentech employees can offer live administration training and clinical education to help patients follow their prescribed treatment for some medicines
- Patient ambassadors/local outreach programs: Patients can receive information and hear about experiences from others undergoing or have undergone treatment for a similar diagnosis for some medicines
- Educational support programs: Patients interested in learning more about living with a diagnosis and treatment with a Genentech medicine can receive regular updates and tips for some medicines
To learn more, call (877) GENENTECH/(877) 436-3683, 6 a.m.-5 p.m. PT, Monday through Friday.
Availability of programs may vary depending on the Genentech medicine. These resources are provided for informational purposes only and are not medical advice. Patients should consult their health care providers with any questions or concerns they may have regarding their diagnosis and treatment with a Genentech medicine.